Lead Customer Care Professional
1 day ago
We are looking for a highly skilled and experienced Lead Customer Care Professional to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and driving business growth.
This exciting opportunity is based in Warwick, offering a competitive salary and benefits package. As a Lead Customer Care Professional, you will be responsible for leading a team of customer service representatives, developing and implementing customer-centric strategies, and ensuring seamless day-to-day operations.
The ideal candidate will have a strong background in customer service, leadership, and communications. You will be responsible for leading by example, inspiring your team to deliver exceptional results, and maintaining strong relationships with customers, colleagues, and other stakeholders.
Key Responsibilities:
* Develop and execute customer-centric strategies to improve customer satisfaction and loyalty
* Lead a high-performing team, providing coaching and training to ensure excellent customer service delivery
* Collaborate with cross-functional teams to resolve complex customer issues
* Analyze customer feedback, identifying areas for improvement and implementing changes
Requirements:
* Bachelor's degree in Business Administration, Marketing, or related field
* 5+ years of experience in customer-facing roles, including leadership positions
* Proven track record of improving customer satisfaction and loyalty
* Excellent communication, problem-solving, and interpersonal skills
Salary: £55,000 - £65,000 per annum, depending on experience
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