Technical Support Specialist

6 days ago


Stafford, Staffordshire, United Kingdom risual Limited Full time

Company Overview


Nod4 is a committed, talented, and diverse workforce that is growing all the time. As we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people.


About the Role


We are looking for a highly motivated Technical Support Specialist to join our team. In this role, you will be the entry point for all requests and tickets, while also working closely with second line teams to provide a cohesive experience for clients.


You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to second line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service.


In this position, you will be the focal point of our managed services team providing first-class support to our customers, ensuring they are leveraging the benefits of their technology investment.


Responsibilities



  • Provide exceptional customer service skills.
  • Apply self-driven time management skills when delivering support services.
  • Contribute to new ideas for support and managed services.
  • Maintain a working knowledge of Windows 10, 8, and 7 Operating Systems.
  • Have a solid understanding and ideally qualified in extensive use of Office products including Word, Outlook, PowerPoint, and Excel.
  • Minimum of 2-3 years first-line Service Desk experience.

What We Offer



  • Competitive salary: £40,000 - £55,000 per annum
  • Private medical insurance or company-paid health cash plan
  • Employee assistance program
  • 25 days' holiday plus your birthday off
  • Option to purchase additional holiday (up to 5 days)
  • Company pension scheme
  • Life assurance x 4
  • Employee investment with Node4 training academy
  • F family savings and shopping discounts through the Node4 benefits portal
  • Discounted gym membership
  • Modern facilities with open and welcoming breakout areas
  • Company social events

Requirements


To be successful in this role, you will need:



  • Highly motivated and passionate about IT
  • Able to work effectively in a team environment
  • Excellent communication and interpersonal skills
  • Ability to remain calm under pressure
  • Knowledge of the ITIL Service Desk environment

About Us


Node4 is a place where you can develop your career within a welcoming and evolving company. If you are passionate about technology and providing exceptional service, then we want to hear from you.



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