Director of Complex Care Operations
2 weeks ago
About Our Team
We are a nonprofit organization dedicated to improving the lives of children and adults with intellectual and physical disabilities. Our team is passionate about providing high-quality, supportive services through four programs: Early Intervention, George Crothers Memorial School, Adult Day Program, and Community Living Arrangements.
Our Mission
Our mission is to provide innovative and compassionate care services that empower individuals with intellectual and physical disabilities to reach their full potential. We believe in creating a culture of inclusivity, respect, and empathy, where every individual feels valued and supported.
Key Responsibilities
- Leadership
- Provide strategic direction and oversight to the Community Living Arrangements division.
- Develop and implement effective processes and practices to drive results and improve quality of care.
- Foster a collaborative work environment that supports professional growth and development.
- Strategy and Business Planning
- Conduct research and analysis to stay ahead of local, regional, and national health care trends and related programming and service delivery models.
- Collaborate with thought leaders to evaluate division's performance and identify opportunities to enhance service offerings and new service delivery models.
- Meet with local, regional, and national provider agency representatives to understand changing standards for service program accreditation and delivery.
- Operations Management
- Monitor and review performance of current programs and service offerings as well as division's operating policies and procedures.
- Revised and updated programs and service offerings to achieve better alignment with market needs and expectations.
- Sets and revises supporting policies and procedures to increase operational efficiency.
Requirements
- A minimum of ten years of progressive management experience with complex organizations serving at-risk individuals with Intellectual and/or Developmental Disabilities.
- A minimum of ten years of experience providing supervision to individuals in a management role, and at least two years providing supervision to individuals in a director role.
- Proficient in the utilization and analysis of data to evaluate trends and complete reports.
- Proponent of technology to increase efficiency and mitigate risk.
- Excellent analytical, organizational, and project management skills.
- Above average proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams, Outlook).
- Willing and able to travel.
- Current PA State Police & Child Abuse clearances; li>
- Valid driver's license.
- Uses strategies to engage curiosity to support team openness.
- Understands all stakeholders, including the individuals we serve and the Direct Support Professionals who serve them.
What We Offer
- An estimated salary range of $150,000 - $200,000 per year, commensurate with experience.
- A competitive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.
- The opportunity to work with a dynamic team of professionals dedicated to improving the lives of children and adults with intellectual and physical disabilities.
- A collaborative work environment that supports professional growth and development.
- The chance to make a meaningful difference in the lives of others.
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