Technical Support Professional

4 weeks ago


London, Greater London, United Kingdom PFH Technology Group Full time
About Us

PFH Technology Group is a premier provider of end-to-end ICT solutions, offering a managed services portfolio scaling from SMEs to large Enterprise organisations. We can procure, design, deploy, and support all your ICT needs, providing ISO-certified CustodianTM Cloud Services and CustodianTM Managed Services to mitigate risk and reduce costs immediately.

We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork, and Galway. As a Helpdesk Engineer, you will be an integral part of our team, working closely with clients to resolve technical issues and ensure seamless operation of their IT systems.

Key Responsibilities
  • Resolving technical issues related to Windows accounts/mailboxes and system problems.
  • Diagnosing and solving software faults, including hardware and software installation.
  • Managing server shares, setting up new shared folders, and configuring computer peripherals.
  • Liasing with third-party vendors for software/hardware installation.

Required Skills and Qualifications
  • 3+ years' experience in an IT environment.
  • Excellent customer service skills and ability to empathize with users.
  • Strong working knowledge of Microsoft Office suite and report writing.
  • Experience with Windows 10 installations and networking.

Estimated Salary Range: £38,000 - £50,000 per annum, dependent on experience.

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