Customer Care Professional

3 weeks ago


Eastleigh, Hampshire, United Kingdom Lambert Brothers Full time
Job Description:

We are seeking an experienced Customer Care Advisor to join our team at Lambert Brothers. The successful candidate will be responsible for providing exceptional customer service and promoting a world-class service delivery across the Company.

Key Responsibilities:
  • Manage customer inquiries and resolve complaints efficiently using CRM systems;
  • Maintain effective communication with colleagues to ensure seamless delivery of services;
  • Comply with Group HR, GDPR, and Health & Safety policies to ensure regulatory compliance;
  • Coordinate delivery times and notify customers of any potential service failures;
  • Prepare quotes for customers according to agreed schedules and update Stirling records accordingly.
What We Offer:
  • Competitive salary: £20,000 per annum
  • Standard working hours: Monday – Friday, 40 hours per week
  • A range of benefits including life assurance, pension, full uniform and PPE, onsite parking, cycle to work scheme, loyalty awards, and employee benefits/discounts.


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