Restaurant Unit Head

4 weeks ago

London, Greater London, United Kingdom German Doner Kebab Full time

Restaurant General Manager Overview

Job Summary

We are looking for a highly motivated and experienced Restaurant General Manager to lead our German Doner Kebab team in London. As a Restaurant General Manager, you will be responsible for the overall performance of the restaurant, including sales, profitability, and customer satisfaction.

Key Responsibilities

  • Oversee and manage all areas of the German Doner Kebab Restaurant
  • Ensure guest service exceeds company standards and strong guest satisfaction is maintained
  • Respond efficiently to guest complaints and takes appropriate action to solve the problem
  • Enforces and ensures the best quality of products possible is served
  • Organise and supervise shifts to ensure both team and guest satisfaction
  • Trains and develops team through strong, well organised training and ongoing operational feedback
  • Appraises teams' performance and provides formal feedback to keep them upbeat and productive
  • Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage
  • Monitors and ensures compliance with food safety and health & safety rules and regulations
  • Control costs and minimises waste to ensure maximum profitability of the restaurant
  • Successfully promote and publicize the GDK brand
  • Nurture a positive working environment and leads by example
  • Monitor all restaurant operations and initiate corrective actions
  • To be duty manager on rotation basis (role shared with supervisors)
  • Lead all financial areas including sales growth, cost management, and profit growth
  • Takes responsibility for the business performance of the Restaurant
  • Analysing and planning restaurant sales levels and profitability
  • Organising marketing activities, such as promotional events and discount schemes
  • Preparing reports at the end of the shift / week, including team control, food control and sales
  • Creating and executing plans for sales, restaurant profit and staff development
  • Setting budgets and / or agreeing them with the franchisee
  • Coordinating the entire operation of the restaurant during scheduled shifts
  • Managing team welfare and providing them with regular feedback
  • Ensuring that all employees adhere to the company uniform standards
  • Meeting and greeting guest and organising table reservations
  • Organising and supervising the shifts of kitchen, dining and counter team
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Checking stock levels and ordering supplies and ordering correct amount of supplies
  • Preparing cash drawers and providing petty cash as required
  • Helping in any area of the restaurant when circumstances dictate
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  • At the end of each shift complete all necessary daily reports
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  • To perform any other duties as designated by Operations Manager due to business demands
  • To take responsibility for and ensure the security of a German Doner Kebab Restaurant
  • Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records
  • To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
  • To administer and maintain the German Doner Kebab PMC system
  • To monitor the stock storage areas, ensuring they are secure, neat and clean at all times
  • To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
  • To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner
  • To meet and greet all customers where possible and role model exceptional customer care
  • To monitor the training of restaurant staff including holding annual performance reviews
  • To lead and comply with maintaining high standards of food quality
  • To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  • Ensure GDK team are always well groomed and smart ready for work
  • At all times promote and follow legal responsibilities and requirements associated with the business
  • Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
  • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

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