Operations Support Manager
4 weeks ago
This challenging role is a fantastic opportunity for an experienced leader to join our team in Sheffield and Leeds as an Operations Support Manager. As a key member of our Private Client Services department, you will play a crucial role in the day-to-day management of the support functions, ensuring seamless delivery of administrative services to our clients.
About the Role- Lead the support team to ensure housekeeping is up to date and deadlines are met, driving continuous performance improvement throughout the office.
- Conduct 1:1s with team members, manage their wellbeing, attendance, performance, and engagement, and facilitate formal half-year and end-of-year reviews.
- Liaise with HR to address any formal issues and share best practices across teams nationally to enhance quality standards.
- Operate locally as a change champion, supporting the development and rollout of new initiatives and operational processes.
- Evaluate the timeliness and quality of work completed to achieve or exceed Service Level Agreements (SLAs) and client commitments.
- Continuously review and improve the flow of work through the office, resolving complex problems and process breakdowns.
- Prior experience in a leadership position, preferably within operations or professional services.
- Strong technology skills and ability to build effective working relationships.
- Problem-solving, time management, and organizational expertise.
- Grammar, punctuation, and accuracy skills.
- A competitive salary of £40,000 - £50,000 per annum, depending on experience.
- 25 days' holiday plus bank holidays, with the option to 'buy' extra leave.
- Generous pension scheme and two volunteering days annually.
- Westfield Health membership and Aviva Digital GP services.
- Flexible working arrangements through our Flexible by Choice programme.
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Senior Store Operations Manager
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Support Professional Sheffield
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Support Service Coordinator
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Support Team Lead
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Business Support Operations Assistant
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AV Project Manager Lead
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