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Project Delivery Manager
2 months ago
Job Summary:
We are seeking a highly skilled Project Delivery Manager to join our team at In Technology Group. As a key member of our organization, you will be responsible for leading and supporting Customer Support operations, ensuring the swift and consistent delivery of improvements to meet and exceed business targets.
Key Responsibilities:
- Lead and support Customer Support operations to deliver improvements and meet business targets.
- Communicate and coordinate with the team to ensure effective service process management.
- Design and operate service processes using Customer Support operation tools.
- Identify improvements to systems and liaise with key stakeholders to maintain good relations.
- Provide technical consulting for service operations and customer service.
Requirements:
- Bachelor's degree in computer-related subjects or equivalent.
- Proficient written and verbal skills in English and Korean.
- 5+ years of experience in Customer Experience Management Platforms such as Sales Force, Sprinklr, Zendesk, Khoros, etc.
- Proficient in vendor management.
- Ability to write proof-of-concept applications using available SDKs and APIs.
- Ability to analyze API source code and assist product and documentation teams to identify gaps in documentation.
- Confident to liaise with internal and external customers and provide excellent communication to stakeholders.
- Full UK driving license.
Benefits:
- 25 days annual leave.
- Discretionary bonus based on performance.
- Permanent Health Insurance.
- Private Medical Insurance.
- Life assurance.
- Flexible monthly personal care allowance.
