Field Service Engineer

5 days ago

Braintree, Essex, United Kingdom Resourcing Group Full time
Job Description

Company Overview

Resourcing Group is a leading provider of recruitment services, specializing in placing skilled professionals in various industries. Our mission is to deliver exceptional talent solutions that meet the evolving needs of our clients.

Job Summary

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for ensuring the smooth operation and maintenance of slot machines and IT hardware across multiple sites in the Essex, North London, and North East London areas.

Key Responsibilities

  • Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Utilize diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of IT hardware and slot machines.
  • Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Build strong relationships with club managers, delivering reliable service, demonstrating professionalism, and fostering trust.

Requirements

  • Electrical biased engineering experience gained within a similar role, preferably within the gaming, casino, or betting industries.
  • In-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
  • Proficient in troubleshooting electrical and software-related issues.
  • A valid driver's license (maximum three points).

What We Offer

As a Field Service Engineer with Resourcing Group, you will have the opportunity to work with a reputable company that values its employees and provides a supportive work environment. You will also receive a competitive salary, a company car, and all necessary tools and equipment to perform your duties.

Why Join Us

At Resourcing Group, we pride ourselves on our commitment to excellence and our dedication to delivering exceptional results. We offer a dynamic and challenging work environment that allows our employees to grow and develop their skills. If you are a motivated and experienced Field Service Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.

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