Technical Support Specialist

7 days ago


Bristol, Bristol, United Kingdom Peaple Talent Full time £32,000

Role Overview

We are looking for a highly skilled Second Line Support Engineer to join our team at Peaple Talent. This is an exciting opportunity to work with an MSP organisation, providing technical support, troubleshooting, and customer service to clients.

Key Responsibilities

  • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA's and associated targets.
  • Provide exemplary service to the customer, ensuring high personal and organisational customer satisfaction scores are maintained.
  • Provide 2nd Line diagnosis and resolution of incidents and requests.

The Ideal Candidate

The ideal candidate for this 2nd Line Support role will have experience in a similar helpdesk position or working within an MSP environment. If you have a strong background in Active Directory, M365, Windows OS & Server, we would like to hear from you.

The Package

We are offering a competitive basic salary of £32,000 per annum, along with excellent opportunities for reskilling through Pluralsight training and dedicated development opportunities.



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