Retail Operations Manager
6 days ago
Job Title: Retail Customer Service Manager
Salary: £18.00 per hour
Location: Various locations across the UK
Job Type: Full-time
Industry: Gaming and Entertainment
About Us:
Entain Group is a leading sports betting, gaming, and interactive entertainment company. We strive to provide an exceptional experience for our customers, driving innovation and growth in the industry.
Our shops are open from Monday to Sunday, 8am-10pm, offering a wide range of sports and events for customers to bet on.
We are seeking a Retail Customer Service Manager to join our team, delivering top-notch customer service, driving sales, and maintaining high shop standards.
The ideal candidate will have excellent communication skills, be able to work independently or as part of a team, and enjoy building strong relationships with customers.
A competitive salary is just the beginning. You can expect great benefits, including optional overtime, a pension scheme, discounts with retailers, and healthcare support.
Key Responsibilities:
- Take bets on a wide range of sports and events
- Demonstrate products and betting terminals to customers
- Handle customer complaints or concerns
- Maintain high shop standards
- Open or close the shop as needed
Working Patterns:
Our shops operate from Monday to Sunday, 8am-10pm, depending on location. A typical weekly rota will consist of long opening shifts, long closing shifts, and shorter evening shifts.
At Entain, we prioritize a healthy work-life balance, providing your rota at least four weeks in advance.
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