Technical Business Solutions Analyst

1 month ago


London, Greater London, United Kingdom HealthHero Full time
Job Description

HealthHero is a digital-first, end-to-end healthcare provider that connects smart digital tools with gold-standard clinical expertise to enhance people's whole health and optimize healthcare efficiency. With operations in the UK, Ireland, France, and Germany, our mission is to simplify healthcare and improve lives.

We are seeking a Technical Business Analyst to join our team for client-specific projects. In this role, you will work directly with clients to understand their unique needs and challenges, translating those requirements into technical solutions that align with our healthtech offerings. You will collaborate with cross-functional teams, including customer success managers, governance, operations, and data teams, to ensure the successful delivery of customized solutions that meet client expectations and drive value in their value proposition.

Key Responsibilities
  • Act as the primary point of contact for customer success managers, building strong relationships and understanding customers' business objectives.
  • Conduct client discovery sessions to gather detailed requirements and understand specific healthcare challenges.
  • Facilitate regular meetings and communication with clients to provide updates and gather feedback.
Requirements
  • Collaborate with clients to translate business requirements into detailed technical specifications.
  • Develop clear and concise documentation, including use cases, user stories, and process flows, tailored to client needs.
  • Ensure all documentation is easily understandable by both technical and non-technical stakeholders.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
  • 3-5 years of experience as a Technical Business Analyst.
  • Certifications in Business Analysis (e.g., CBAP) or Agile methodologies (e.g., CSM, CSPO) are a plus.
Benefits
  • Company Pension scheme.
  • Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme.
  • 25 days holiday +8 days bank holiday and an extra day off for your birthday.
  • Electric Car scheme.
  • Cycle to work scheme.
  • Salary Exchange scheme.


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