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Housing Support Manager
2 months ago
Job Summary
We are seeking an experienced Housing Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible.
Key Responsibilities
- Recruit, train, lead, manage and support a team of site-based colleagues.
- Responsible for all aspects of operational activity, including improving key performance around quality assurance, occupancy, debt, ASB management, customer engagement, complaint handling, safeguarding and compliance.
- Contribute to and deliver the later living strategic plan at a local level and drive a continuous improvement culture while maintaining a focus on colleague competency and wellbeing.
- Raise customer voice and encourage input to help shape services at a local level and build relationships with key stakeholders to support that delivery.
- Ensure local service delivery is compliant with all regulatory, statutory, and internal governance/policy requirements.
Requirements
- Expert knowledge of providing services to older persons.
- Good understanding of housing management.
- Deliver advice and support to customers with a wide variety of needs.
- Work effectively in partnership with external agencies, including the local authority.
- Demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding.
- Good administration skills, including the use of IT reporting and procurement systems.
- Work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community.
- Work at weekends on a rota.
Benefits
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
- 2 volunteering days per year for things like helping out in local communities.
- An additional 'Beliefs day' once a year to have an extra day off.
- Supported family friendly approach with extended parental leave.
- Enhanced pension with matched contributions of up to 9%.
- Option to buy or sell up to 5 days annual leave per year.
- Life assurance cover 3 x your salary.
- Cycle2work scheme.
- Hybrid Working - Dependent on job role and department.
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too.
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan.
- Access to extensive learning and training opportunities with Wisebox platform.
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation.
