Water Infrastructure Coordinator

1 day ago


West Devon, United Kingdom CIH International Housing Group Full time
Role Overview

We are seeking a highly skilled Water Infrastructure Coordinator to join our team on an exciting project to replace 870 miles of old water pipes across the Midlands. This is a unique opportunity to be part of the biggest investment in water infrastructure in the region in a decade, aimed at improving water quality, reducing leaks, and enhancing the reliability of our water supply for millions of people.

Key Responsibilities

The successful candidate will be accountable for managing all stakeholder engagement related to mains renewal programs, including escalated customer complaints, creating and delivering proactive plans to ensure smooth project execution. Key responsibilities include:
  • Managing escalated customer complaints in an efficient manner.
  • Liaising with local councils to ensure they are informed and brought into the renewal program.
  • Organizing and facilitating townhalls with customers, businesses, and organizations to gain stakeholder buy-in.
  • Exhibiting strong problem-solving skills to resolve complex customer complaints.

What We Offer

This role comes with a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus additional benefits including 28 days' holiday, annual bonus scheme, leading pension scheme, sharesave, dedicated training, electric vehicle scheme, family-friendly policies, and two volunteering days per year.

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