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Part Time Store Supervisor

1 month ago

London, Greater London, United Kingdom LIDS Full time

Job Summary

LIDS is seeking a Part Time Supervisor to join our team. As a Part Time Supervisor, you will be responsible for providing exceptional customer service, driving sales, and upholding the LIDS image.

Key Responsibilities

  • Provide customer service utilizing LIDS selling 101
  • Focus on sales and customization
  • Prioritize customer needs at all times
  • Offer great brand and product knowledge
  • Take an active interest in learning about our products to enhance customer experience
  • Resolve customer complaints
  • Meet or exceed Company Objectives in all individual statistics
  • Help build a customer base that returns to the store time after time
  • Process transactions efficiently and accurately

Brand Image

  • Maintain a professional appearance consistent with Company Dress Code Policy
  • Your attitude towards our Company (in and out of the workplace)
  • Visual Merchandising
  • Housekeeping
  • Stock replenishment
  • Maintain store standards at all times
  • Contribute to a positive and inclusive work environment

Control Expenses

  • Protect Company assets within guidelines of LIDS Retail policies
  • Participate in managing store inventory including processing shipments and resetting merchandise
  • Assist with accurate product counts in a consistent and timely manner
  • Support and adhere to all LIDS Retail policies, procedures, and guidelines
  • Other duties as assigned

Health, Safety & Wellbeing

  • Ensure awareness of and carry out all relevant Health & Safety regulations that may impact yourself, another team member, or visitor to the store

Job Required Knowledge & Skills

  • Previous retail or sales experience is desirable, however, as a minimum, you will have a passion for customer service and will be dedicated to ensuring each and every customer has a truly memorable experience
  • Outstanding written and verbal communication skills with a positive and welcoming approach
  • Passionate about LIDS products with a drive to continuously learn and develop in regard to product knowledge
  • Flexibility to work additional hours to cover sickness, holiday, or during peak periods
  • Methodical, thorough with great attention to detail
  • Excellent numeracy skills with the ability to operate till/EPOS systems
  • Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner
  • Ability to lift up to 25 kg
  • Ability to climb a ladder and work with hands overhead
  • Ability to read and operate a computer
  • Standing required for up to 100% of the time
  • Ability to prove eligibility to work in the UK