Revenue Protection Specialist
1 week ago
We are Centrica, a family of brands revolutionising a cleaner, greener future. As a Revenue Protection Officer, you will play a vital role in preventing, detecting, and investigating instances of energy theft by Residential or Business customers.
Key Responsibilities:- Investigate data to identify instances of energy theft and develop effective strategies to prevent it.
- Visit customer premises to investigate suspected instances of theft of gas and abstraction of electricity, ensuring a safe and professional approach.
- Present findings to customers in a clear and professional manner, using effective communication skills to resolve issues.
- Deliver exceptional customer service, upholding the British Gas brand image while showing empathy and understanding.
- Negotiate outcomes and communicate the process to customers, ensuring a fair and satisfactory resolution.
- Manage first-line complaints and know when to escalate, providing a high level of customer satisfaction.
- Build and maintain strong working relationships with local engineers, the Police, Court staff, local authorities, and meter readers, promoting a collaborative approach.
- Represent British Gas as a professional witness in Court, presenting facts clearly and with confidence.
- Promote safety and environmental policies, ensuring procedures are understood and deployed throughout the business.
- Ensure a safety-first approach for yourself, your colleagues, and our customers, prioritising their well-being.
- Effective networking with key stakeholders across British Gas to increase the profile of the Revenue Protection Unit.
- Proactively manage relationships between British Gas, BGSM, and National Grid engineers, other industry organisations, and local authorities.
- Strategic thinking and finding resolutions.
- Impact and influencing skills.
- Effective networking.
- Drawing conclusions.
- Strong planning and organisational skills.
- Conflict Handling Skills.
- Negotiation Skills.
- Report writing skills.
- Full UK Driving Licence.
A generous salary, a great pension and bonus scheme, company car, plus 25 days annual leave + bank holidays. We also offer a whole host of benefits to suit your lifestyle and wellbeing, including a company subsidised Healthcare plan, Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance, and more.
As part of our recruitment process, we will carry out financial, criminal record, and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us.
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Revenue Protection Specialist
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Wrexham, Wrexham, United Kingdom Centrica Full timeJob SummaryWe are seeking a highly skilled and motivated Revenue Protection Specialist to join our team at Centrica. As a Revenue Protection Specialist, you will play a critical role in preventing, detecting, and investigating instances of energy theft by residential or business customers.Key ResponsibilitiesInvestigate data to identify instances of energy...
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Revenue Protection Specialist
2 weeks ago
Wrexham, Wrexham, United Kingdom Centrica Full timeJob SummaryWe are seeking a highly skilled and motivated Revenue Protection Specialist to join our team at Centrica. As a Revenue Protection Specialist, you will play a critical role in preventing, detecting, and investigating instances of energy theft by residential or business customers.Key ResponsibilitiesInvestigate data to identify instances of energy...
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