Technical Support Specialist

2 days ago


Crewe, Cheshire East, United Kingdom KPI Recruiting Ltd Full time

KPI Recruiting Ltd is seeking a skilled Mobile IT Technician to join our team. This role involves providing expert technical support and repairs for a wide range of devices.

Job Summary:

  • Provide hands-on and remote technical support for clients, including device repair and diagnostics, software support, and client communication.
  • Travel frequently to client sites to resolve IT issues.
  • Maintain accurate records of diagnostics, repairs, and client communications.

Responsibilities:

Device Repair & Diagnostics

Handle issues across Apple and non-Apple devices, including screen replacement, boot issues, liquid damage cleanup, and software reinstallation.

Software Support

Manage tasks such as Windows 11 upgrades, data migration, and resolving software-related problems.

Client Support

Offer on-site and remote troubleshooting, ensuring efficient resolution of IT issues.

Electronics Repair

Provide repairs for a broad range of devices, including amplifiers, game consoles, projectors, printers, and televisions.

Expertise Required
  • Proven experience in IT support, with hands-on technical expertise in repairing Apple and Windows-based systems.
  • Familiarity with repairing brands such as Acer, Asus, Dell, HP, Huawei, Lenovo, Microsoft, Sony, and Toshiba.
  • Solid understanding of diagnostics, component-level repairs, soldering, and charging socket replacement.
  • Excellent verbal and written communication skills for client interaction.
  • Full UK driving license and readiness to travel (mileage reimbursed at 45p/mile).

Benefits:

  • A competitive salary range of £26,000–£28,000, based on experience.
  • 20 days of annual leave plus bank holidays.
  • Christmas shutdown (typically from Christmas Eve to January 2nd).
  • Comprehensive Apple training and certification opportunities, plus exposure to multi-brand repair processes.
  • Career progression opportunities into second-line support or helpdesk management.


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