Service Desk IT Technician
1 day ago
- To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by ensuring a prompt and efficient response to requests.
- To contribute to the Trust's service to patients by ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care.
- Minimise disruption to staff due to IT equipment or system failures by providing an efficient and effective support service.
- Undertake the installation, configuration, and deployment of IT equipment and software.
- Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required.
- Respond to and fulfill users' service requests submitted via the IT Service Desk and report back on progress and resolution.
- Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate.
- To ensure the delivery of a high-quality customer-focused service to users of ICT facilities through the efficient maintenance and deployment of IT Equipment, systems and applications.
- To contribute to the operation of an efficient and effective First Line support service by staffing the IM&T Service Desk.
- To contribute to the operation of an efficient and effective Second Line support service by providing occasional cover as required.
- Work with technical staff to support the delivery of an efficient and effective Second Line support service across all Trust sites/service locations.
Requirements: To be successful in this role, you will need to possess:
- A recognised IT Service Management qualification (such as ITIL or SDI).
- Practical experience of providing IT support in a large organisation.
- Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.
- Knowledge of a range of computer systems, hardware and software, acquired through qualification to Level 3 or equivalent, in an ICT related field or equivalent relevant experience.
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