Customer Service Engineer

2 days ago


BarrowinFurness, United Kingdom Bamford Bus Company Limited Full time

Job Overview

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We are seeking a talented Mobile Support Engineer to join our team at Bamford Bus Company Limited.

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About the Role

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The successful candidate will be responsible for delivering high-quality aftersales services to Wrightbus customers, ensuring their needs are met and exceeded.

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Key Responsibilities

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  • To provide exceptional customer service, handling daily queries and resolving issues in a timely and efficient manner.">
  • To work closely with the Regional Service Manager to ensure effective communication and coordination between departments.">
  • To maintain accurate records and reports, providing valuable insights to inform business decisions.">
  • To identify opportunities for process improvements, implementing changes that enhance efficiency and productivity.">
  • To collaborate with cross-functional teams to achieve shared goals and objectives.">
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Requirements

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We are looking for an experienced professional with exceptional soft skills and technical expertise. The ideal candidate will have:

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Essential Skills

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  • Proven experience in customer-facing roles, preferably in a similar industry or sector.">
  • Excellent communication, interpersonal, and problem-solving skills.">
  • A strong ability to work independently and as part of a team.">
  • Proficiency in Microsoft Office Suite, particularly Excel and Word.">
  • Familiarity with customer relationship management (CRM) software.">
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Desirable Skills

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  • Bachelor's degree in a relevant field, such as engineering, business, or operations management.">
  • Prior experience working with CRM systems and data analysis tools.">
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.">
  • Familiarity with industry-specific software and technologies.">
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What We Offer

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In return for your hard work and dedication, we offer a competitive salary package, including:

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Salary Range

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$80,000 - $100,000 per annum, depending on experience.

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Benefits

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  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.">
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Why Join Us?

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Bamford Bus Company Limited is a leading player in the transportation industry, committed to excellence and innovation. As a member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to our company's success.



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