Water Team Lead

1 month ago


Leicester, Leicester, United Kingdom Severn Trent Full time

About the Role

We are seeking an experienced Water Team Lead to join our team at Severn Trent. As a key member of our Customer Hub, you will be responsible for leading a team of water specialists and delivering an outstanding customer experience.

Key Responsibilities

  • Day-to-day coordination of your team, including prioritization of work and scheduling
  • Helping the team by dealing with customer escalations and looking for opportunities to avoid future escalations
  • Monitoring and maintaining call and email handling times in line with expectations
  • Monitoring any complaints to ensure awesome resolutions within agreed timescales
  • Identifying opportunities for improvement and working directly with peers to drive performance
  • Being a superhero and moving in to support other teams who need your help

What You'll Bring to the Role

We are looking for experienced people leaders who are enthusiastic, positive, and committed to driving our customer experience ambitions. You will need to be willing to go to the ends of the earth to keep our customers impressed and excited.

What's in It for You

Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognize great work, and award-winning training to help you reach your potential.

Benefits

  • A salary of between £, - £, (dependent on experience), with a company pay increase each year
  • days holiday + bank holidays (and the ability to buy/sell up to days per year)
  • Annual bonus scheme (of up to £, per annum based on company performance)
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • Dedicated training and development with our 'Academy'
  • Electric vehicle scheme and retail offers
  • Family friendly policies (including, a year off fully paid maternity and adoption leave)
  • Two volunteering days per year

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