Billing Specialist

1 month ago

London, Greater London, United Kingdom The Office Group Full time
About the Role

We are seeking an experienced Billing Coordinator to join our team at The Office Group. As a trusted workspace provider, we offer a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details.

Key Responsibilities
  • Invoice clients for fixed charges, such as license fees, and ad hoc charges, such as service fee charges, ensuring accuracy and compliance with signed contracts.
  • Handle finance-related queries in a timely and efficient manner, providing excellent customer service.
  • Maintain billing schedules, reconcile with billing systems, and query any anomalies with relevant sales or ops staff.
  • Build relationships with clients, sales teams, and operations staff to ensure a seamless client experience.
  • Assist the management accountants and financial reporting team with revenue and occupancy-related questions.
  • Review direct debit proposals, ensuring changes are communicated to the Billing Manager.
  • Escalate problematic areas to the Billing Manager, including reconciliations or issues with clients.
  • Process customer terminations and prepare deposit returns, ensuring any overdue monies are offset against the return.
Requirements
  • Previous experience in a similar role is essential.
  • 3 years or more Accounts Receivable/Billing experience.
  • Previous experience in a volume-driven receivables function.
  • Advanced MS Office skills, particularly Excel.
  • Knowledge of SAP Business ByDesign and Salesforce (desirable).
  • Commercial acumen and ability to think in big picture terms.
  • Experience in implementing and monitoring controls.
  • Experience working in large multi-site organisations – property sector is preferable.
What We Offer
  • Flexible working hours.
  • Hybrid working.
  • 28 days annual leave.
  • 2 weeks work from anywhere.
  • Healthshield.
  • LinkedIn learning.
  • 5% Pension scheme.
  • Life Assurance.
  • Cycle to Work Scheme.
  • 25% Discount at The Office Group Cafes.
  • Summer and EOY events.

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