Store Manager

Job Details

Job Title

Store Manager - Wine Expert

Location

Carryduff

Contract Type

Full-Time Permanent

Reports to:

Regional Sales Manager

Purpose

• To provide exceptional customer service, ensuring customer satisfaction and loyalty.

• To effectively manage the store, controlling costs, and maximizing profits.

• To lead and develop a high-performing team, ensuring staff carry out duties effectively.

Responsibilities

• Customer Relations / Selling Skills

• Commercial and Business Acumen

• Leadership / Taking Responsibility

• Legislation

• Organisation and Planning

• Maximises Resources

• Quality Emphasis

• Motivating Others -

• Staff Training and Development

• Effective Administration

• Problem Solving

Qualifications

Essential

• Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)

• Or 1 year previous supervisory or management experience in a retail or customer focused environment

Desirable

• WSET Level 2 Award in Wines and Spirits

• NVQ Level 3 or equivalent qualification that relates to the retail industry

Skills and Experience

Essential

• Minimum of 1 year experience in a customer focused environment

• Excellent standard of dress and appearance

• Communication skills - A proven ability to communicate effectively and professionally at all levels

• Valid driving license plus access to a car

Desirable

• 1 year previous supervisory or management experience in a retail or customer focused environment

Main Points of Contact

• Customers

• Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager

• Marketing / Payroll / Stock / Cash Departments

• Distribution / Maintenance Personnel

Other Relevant Information

• Must be age 18 or over

• Flexible approach to the needs of the business essential - must be able to work:

• A full shift on a Friday and Saturday, one of which must be to close of business

• A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business

Flexible working essential

• You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance