Workshop Operations Manager

4 weeks ago


Grays, Thurrock, United Kingdom Volvo Group Full time

Role Overview

The Workshop Controller is a senior role within the service department, responsible for managing the workshop team and ensuring the delivery of high-quality service to customers. The successful candidate will have experience in supervising colleagues and controlling work flow, with a strong focus on customer satisfaction and workshop productivity.

Key Responsibilities

  • Manage the workshop team to ensure efficient and effective delivery of service and repair work.
  • Ensure that all work is completed to time and quality standards, and that all invoice and claim documents are accurate and complete.
  • Manage customer expectations and job profitability, with a focus on optimizing workshop profitability.
  • Develop and implement processes to improve workshop efficiency and productivity.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements

  • Proven experience in a similar role, with a strong focus on customer satisfaction and workshop productivity.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.

Benefits

  • Competitive salary and bonus structure.
  • Opportunities for career development and progression.
  • Excellent benefits package, including pension scheme and healthcare cashback scheme.


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