Elite Customer Success Manager
2 weeks ago
In this exciting role, you will be the primary point of contact for our valued clients, ensuring their ServiceNow investments yield maximum returns. With your exceptional problem-solving skills, you will proactively identify and address client needs, delivering seamless service and support that exceeds expectations.
As a seasoned account manager or customer success professional, you will bring a wealth of expertise to the table, leveraging your experience to grow and develop client relationships. Your excellent communication and interpersonal skills will enable you to build trust and rapport with stakeholders at all levels, fostering strong partnerships that drive business success.
We are looking for a dedicated and results-driven individual who shares our commitment to delivering outstanding service and support. If you have a passion for delivering top-notch service and support, and a track record of successfully managing and growing client accounts, we want to hear from you
Key Responsibilities
Lead regular check-ins with clients to ensure their ServiceNow investments are yielding maximum returns
Identify and address client needs, delivering seamless service and support that exceeds expectations
Work closely with our technical teams to craft creative, tailored solutions that meet client needs
Manage multiple client relationships simultaneously, prioritizing tasks effectively and ensuring timely delivery of services
The Ideal Candidate
Proven experience in account management or customer success roles within a ServiceNow partner business
Excellent interpersonal and communication skills, with the ability to build trust and rapport with stakeholders at all levels
Strong problem-solving skills, with a proactive approach to identifying and addressing client needs
Able to work effectively in a fast-paced environment, managing multiple priorities and deadlines
What We Offer
A competitive salary of £70,000 base, £125,000 OTE, plus a wide range of progressive benefits you'll love
Vitality health insurance, GP & Bupa dental care, Life Insurance, and 4% employee pension
25 days holiday (more with tenure), comprehensive training and development, and the coolest offices in London (3 days in the office)
Onsite Gym, and a hybrid working arrangement that suits your lifestyle
About Us
We are an award-winning Elite ServiceNow Partner, rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform, including National Highways, HS2, Avanti West Coast (rail), Southeastern (rail), Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms).
Our values are simple: No one is above making the tea or watering the plants, Do the right thing by the customer. Always, No room for egos, politics or gossip, We're a team. Take pride in sharing what you know, If you see something that needs doing, roll up your sleeves and get it done, and Remember, at some point, you did something for the first time.
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