Operations and After Sales Professional

15 hours ago


Northampton, Northamptonshire, United Kingdom CV-Library Full time
About the Opportunity

We are looking for an experienced Operations and After-Sales Professional to join our team. The ideal candidate will have a strong technical background in commercial refrigeration, with experience in developing and implementing service systems and SLAs.

The role involves providing technical support to customers, distributors, and service partners, as well as developing and managing our after-sales strategy, systems, and day-to-day operations.

Responsibilities:

  • Providing timely technical support before, during, and after product deliveries and installations
  • Developing, implementing, and managing our after-sales strategy, systems, and day-to-day operations
  • Ensuring trouble-shooting is conducted with customers and distributors before appointing our own team or 3rd-party engineers

Requirements:

  • A strong technical background within the engineering industry
  • Commercial refrigeration experience, specifically, would be a distinct advantage
  • A demonstrable record of implementing service systems and SLAs
  • Basic computer skills and an understanding of Microsoft Office packages
  • A valid forklift truck license (highly desirable)

What We Offer:

  • An estimated salary of £42,000 - £48,000 per annum
  • 20 days annual leave + Bank Holidays
  • Extra holiday with service
  • Annual salary reviews
  • Bonus based on company profit
  • Regular company incentives
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