Data Insights Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Northern Trains Full time
Job Summary

In this exciting role as Data Insights Specialist at Northern Trains, you will play a crucial part in driving data-driven innovation and shaping the future of rail travel across the North. With a focus on delivering seamless journeys, you will work closely with TrainCare Centre teams and Fleet Improvement Engineers to analyse technical incidents, identify trends, and create insightful reports that inform data-driven decisions.

About the Role

As a key member of our team, you will be responsible for building strong relationships with stakeholders to ensure clear communication and collaboration aimed at improving fleet performance and reducing technical incidents. You will drive performance discussions by developing and maintaining business KPIs and performance metrics, using Excel to manage documentation, flag issues, track trends, and report on technical incidents for continuous improvement.

Your Key Responsibilities

* Partner with TrainCare Centre teams and Fleet Improvement Engineers to analyse technical incidents, identify trends, and create insightful reports

* Build strong relationships with stakeholders to ensure clear communication and collaboration aimed at improving fleet performance and reducing technical incidents

* Drive performance discussions by developing and maintaining business KPIs and performance metrics

* Use Excel to manage documentation, flag issues, track trends, and report on technical incidents for continuous improvement

Requirements

To succeed in this role, you will need to be skilled in building and nurturing relationships with stakeholders, confident in collaborating with diverse teams to ensure open communication, alignment on objectives, and shared progress toward improving fleet performance. You will also need to be detail-oriented and data-driven, with a talent for analysing technical incidents, spotting trends, and producing clear, impactful reports that help shape future rail strategies. Ideally, you will have experience in Tableau, Alteryx & Power BI or similar software. With a strong focus on tracking KPIs, maintaining performance metrics, and identifying opportunities to enhance service quality.

What We Offer

At Northern Trains, we offer a competitive salary of £35,000 - £42,000 per annum, depending on your experience. In addition to your salary, you will enjoy a range of benefits, including:

• Free travel on Northern services for you and your family

• Defined Benefit Pension Scheme – we top up your pension by 1%

• Opportunities to Progress with comprehensive training schemes and online learning courses

• Disability Confident status, committed to making the most of the talents that disabled people can bring to the workplace

We are an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

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