Customer Success Lead

1 month ago


London, Greater London, United Kingdom Spotify AB Full time

About the Role

We are seeking a highly motivated and detail-oriented Customer Success Lead to support the day-to-day operations of our global ads reseller business in true scaled markets.

Key Responsibilities

  • Support revenue growth efforts across our portfolio of ads reseller partners.
  • Help support global deals in scaled markets to drive revenue and partnership success.
  • Coordinate with internal teams (legal, sales operations, business marketing, product, and tooling) to provide services and tools necessary for scaling our reseller business.
  • Aid in the onboarding and ongoing training of reseller partners to ensure successful implementation of Spotify's ad offerings.
  • Monitor performance metrics and provide insights to improve partner engagement and sales outcomes.

Requirements

  • 7+ years partnering and leading sales partners or resellers or in a similar role, preferably within the digital advertising ecosystem in scaled markets.
  • Understanding of the digital ads landscape and how to position Spotify's offerings effectively.
  • Driven to support sales initiatives and achieve revenue targets.
  • Business-level fluency in English.
  • Ability to work in the office 1-2 times per week.


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