Customer Service and Registration Coordinator

2 days ago


Wrexham, Wrexham, United Kingdom Travail Employment Group Full time

We are seeking a Customer Service and Registration Coordinator to join our team at Travail Employment Group. As a key member of our administration team, you will be responsible for delivering high-quality registration and certification support, providing accurate financial data, and supporting exam marking, invoicing, and purchasing.

Key Responsibilities:

  • Provide exceptional customer service through telephone and email support
  • Ensure accurate and timely financial data entry, including processing payments and managing budgets
  • Support the administration of exams, including marking and processing results
  • Raise invoices and purchase orders as required, maintaining accurate records
  • Collaborate with training centres to resolve queries and provide guidance, promoting positive working relationships
  • Deal with ad hoc queries and concerns from customers, responding promptly and professionally

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Strong attention to detail and organisational abilities, ensuring accuracy and efficiency in all tasks
  • A warm and friendly telephone manner, with excellent verbal and written communication skills
  • Experience in an administrative or customer-facing role, preferably within a regulated industry
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
  • A commitment to delivering outstanding customer service, with a focus on quality and excellence

Benefits:

  • 25 days holiday per annum (plus bank holidays)
  • An enhanced pension scheme, offering a secure financial future
  • A comprehensive healthcare package, prioritising employee wellbeing

Working Arrangements:

The successful candidate will work Monday to Friday, with a salary range of £21,000-£24,000 per annum.



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