Senior Account Handler
3 weeks ago
At Howden Group Holdings, we're on the hunt for a skilled Senior Account Handler to join our team. As a key member of our Commercial Insurance team, you'll play a vital role in delivering exceptional service to our clients.
Key Responsibilities:
- Assist in achieving client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
- Obtain renewal terms and present to client.
- Produce and issue professional summaries and reports using Howden templates.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Refer all queries that fall outside your own experience, knowledge, and authority to senior staff.
- Liaise with and assist other branches and Group Resources as necessary.
Requirements:
- Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
- Minimum of 5 years commercial insurance experience.
- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
About Us:
At Howden Group Holdings, we're a people-first business with a unique culture that's driven by our employee-ownership model. We're committed to creating a collaborative and innovative environment where our employees can thrive and grow. Our flat structure and entrepreneurial spirit help us attract the best talent and empower them to be the best version of themselves.
Diversity & Inclusion:
We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to contribute their best work.
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