After Sales Support Specialist
1 day ago
Porcelanosa UK LTD is seeking a skilled After Sales Assistant to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive exceptional support and service.
Key Responsibilities- Process customer service technical enquiries and respond in a timely and efficient manner.
- Liaise with customer service engineers to book site visits and ensure seamless communication with customers.
- Collaborate with the Team Leader to authorise and process claims, ensuring all necessary documentation is completed.
- Order and maintain stock of spare parts used by customer service engineers, ensuring timely delivery to customers.
- Produce monthly reports detailing approved claims, costs, and status for the Office Manager.
- Maintain an up-to-date customer services log and ensure all requests to Spain are entered onto the SAP System.
- Provide exceptional customer service, responding to customer enquiries in a professional, polite, and friendly manner.
- Attend regular training sessions to maintain knowledge of products and services.
- Ensure confidentiality is maintained at all times when dealing with customers and suppliers.
- Excellent communication and interpersonal skills.
- Previous experience in a customer-focused and administration support role.
- Good time management and ability to prioritise workload.
- Pleasant and friendly telephone manner.
- Comprehensive knowledge of Microsoft packages, including Word and Excel.
- Experience of SAP would be advantageous.
- 23 days holiday plus 8 Bank Holidays.
- Free parking on site.
- Staff discount.
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