After Sales Support Specialist

1 day ago


Patchetts Green, United Kingdom Porcelanosa UK LTD Full time
About the Role

Porcelanosa UK LTD is seeking a skilled After Sales Assistant to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities
  • Process customer service technical enquiries and respond in a timely and efficient manner.
  • Liaise with customer service engineers to book site visits and ensure seamless communication with customers.
  • Collaborate with the Team Leader to authorise and process claims, ensuring all necessary documentation is completed.
  • Order and maintain stock of spare parts used by customer service engineers, ensuring timely delivery to customers.
  • Produce monthly reports detailing approved claims, costs, and status for the Office Manager.
  • Maintain an up-to-date customer services log and ensure all requests to Spain are entered onto the SAP System.
  • Provide exceptional customer service, responding to customer enquiries in a professional, polite, and friendly manner.
  • Attend regular training sessions to maintain knowledge of products and services.
  • Ensure confidentiality is maintained at all times when dealing with customers and suppliers.
Requirements
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-focused and administration support role.
  • Good time management and ability to prioritise workload.
  • Pleasant and friendly telephone manner.
  • Comprehensive knowledge of Microsoft packages, including Word and Excel.
  • Experience of SAP would be advantageous.
What We Offer
  • 23 days holiday plus 8 Bank Holidays.
  • Free parking on site.
  • Staff discount.

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