Neighbourhood Manager

5 days ago


Salford, Salford, United Kingdom CIH International Housing Group Full time

CIH International Housing Group is a non-profit organisation, committed to providing excellent services to our residents and local communities.

Job Overview

We are seeking a skilled Neighbourhood Manager to join our team. As a key member of our housing services team, you will be responsible for ensuring the smooth operation of our lettings and void management processes.

Key Responsibilities
  • To monitor vacant dwellings on schemes/estates and ensure properties are inspected and re-let in a timely manner, adhering to our lettings and void management policies.
  • To provide advice and assistance to residents on housing matters, including information on legal rights, responsibilities, and welfare concerns.
  • To serve as the primary point of contact for housing management services on a patch, enforcing the Association's conditions of tenancy, particularly regarding property condition and garden maintenance.
  • To collaborate with colleagues and agencies to resolve customer problems, such as complaints, rent arrears, anti-social behaviour, or repair requests.

The ideal candidate will possess:

  • A full UK driver's licence and access to a car, as this role involves field-based work.
  • Experience and knowledge of housing/lettings or social housing.
  • An annual pay scale increase.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • A flexible hybrid working arrangement.
  • 37 hours per week, Monday - Friday, with occasional evening or weekend work depending on business needs.
  • Access to technical, professional, and personal development training opportunities.
  • An attractive pension scheme.
  • Health and wellbeing benefits, including access to GPs.
  • A range of financial and lifestyle benefits, including cycle to work, vehicle leasing, and financial advice.
  • Staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.

The estimated salary for this position is around £25,000 - £35,000 per annum, depending on experience and location.


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