Dealership Service Team Member

2 weeks ago

Evesham, Worcestershire, United Kingdom Listers Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Service Team as a Trainee Service Advisor. As a key member of our dealership team, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients, and contributing to the success of our business.

Key Responsibilities

  • Customer Service: Greet and interact with customers in a professional and courteous manner, addressing their queries and concerns in a timely and efficient manner.
  • Vehicle Booking and Management: Book in vehicles for service, MOT, and repair, ensuring accurate and up-to-date records.
  • Communication and Liaison: Communicate effectively with customers, colleagues, and other departments to ensure smooth workflow and customer satisfaction.
  • Upselling and Sales: Identify opportunities to upsell and promote additional services and products to customers.
  • Teamwork and Collaboration: Work collaboratively with the Service Team to achieve targets and deliver exceptional customer service.

Requirements

  • Confidence and Resilience: Possess unlimited confidence, resilience, and drive to succeed in a fast-paced environment.
  • Excellent Communication Skills: Demonstrate excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Target-Oriented: Have a real hunger to meet and exceed targets and Key Performance Indicators (KPIs).
  • Full UK Driving Licence: Hold a full UK driving licence.

What We Offer

  • Competitive Salary and Bonus: Enjoy an excellent basic salary, plus bonus and benefits.
  • Comprehensive Training and Development: Receive coaching and development opportunities to enhance your skills and knowledge.
  • Excellent Benefits Package: Benefit from a range of perks, including 25 days holiday, pension scheme, health and wellbeing benefits, and more.

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