SAP Digital Transformation Specialist
2 weeks ago
SAP Digital Transformation Specialist
About the Role:We are seeking an experienced SAP Digital Transformation Specialist to join our team at Centre People. As a key member of our IT service delivery team, you will be responsible for providing expert-level support for SAP applications, delivering digital training, and driving business growth through innovative solutions.
Key Responsibilities:- SAP Application Support:
- Provide second-level support professionally and efficiently with third-level support.
- Troubleshoot and manage resolution of operational problems for SAP and related business applications.
- Define business requirements discussing with end-users and convey them to 3rd line support in technical language.
- Manage change process to meet business requirements working closely with 3rd line support.
- Perform technical diagnoses and fix and resolve issues either remotely or onsite at customers' offices.
- Create and submit SAP service reports every month to customers.
- Digital Training:
- Provide customers' management and end-users with IT/digital transformation-related lectures onsite and remotely mainly for enhancing customers' digital literacy covering Data analysis and Generative AI tools.
- Design and create concise training materials in documents and videos for end-users.
- Lead planning, scheduling, and holding customers' digital transformation training-related activities.
- Data Analysis User Support:
- Comprehend business objectives to make recommendations to create Power BI reports.
- Consult on Power BI report creation.
- Assist and optimise Datamart creation for required Power BI reports.
- By reviewing the implementation, make suggestions for future projects and improve the processes.
- Generative AI tool/LLM Creation Support:
- Come up with plans to create effective and specific LLM (Large Language Model) on Microsoft platform; closely work with relevant stakeholders and implement a project.
- By reviewing the implementation, make suggestions for future projects and improve the models.
- Assist Presales Activities:
- Assist in creating presales/proposal documents related with SAP and services.
- Customer Management:
- Manage customers' requirements and wishes for both technical and non-technical in English.
- Report customer's complaints or any problems to Supervisor / Line Manager immediately.
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