Retail Operations Manager

3 days ago


Norwich, Norfolk, United Kingdom Costa Coffee Full time

Costa Coffee is a global coffee brand with a passion for delivering exceptional customer experiences. As a Retail Operations Manager - Coffee Shop, you will play a key role in driving sales growth, improving operational efficiency, and enhancing the overall shopping experience for our customers.

We offer a competitive salary of £33 per hour, rising to £12.83 with training, dependent on store location. In addition to your hourly rate, you will also receive access to a share scheme with matched contributions, 50% discount on food and drinks in Costa-owned stores, and a smart pension with up to 10% matching.

Your role will involve working closely with our store teams to develop and implement strategies that drive business growth, improve customer satisfaction, and increase revenue. You will also be responsible for managing inventory, controlling costs, and maintaining high levels of customer service.

We're looking for a leader who can inspire and motivate their team to deliver exceptional results, while also fostering a positive and inclusive work environment. If you have a proven track record of achieving sales targets, improving operational efficiency, and developing high-performing teams, then we want to hear from you.



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