Training Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time

About the role

The Role

GAP Group Limited is seeking a highly skilled Training Specialist to join our team in our Head Office. The ideal candidate will be responsible for coaching and developing new and existing team members, monitoring the team's performance and call quality, and identifying areas of improvement. This is a varied role that requires creating a GAP One training manual and Personal Development Plans, as well as assisting the Team Leader in improving internal processes.

About You

Applicants should have:

  • Previous experience in a training position, preferably telephone-based customer service.
  • Experience working in a fast-paced environment.
  • Customer service experience.

About Us

GAP Group Limited is a leading provider of hire solutions in the UK, with 10 divisions offering a wide range of equipment. We are committed to recruiting the best talent in the industry and providing our employees with the skills and training they need to succeed. Benefits include a competitive salary and bonus scheme, up to 20 days annual leave plus bank holidays, and a contributory pension scheme.



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