AI Integration Specialist

3 days ago


London, Greater London, United Kingdom Tempting Ventures Full time

Tempting Ventures is seeking an experienced AI Integration Specialist to implement automation capabilities within the customer services department of a leading UK retailer.

Key Responsibilities:
  • ZenDesk AI Agent Development
    • Implement ZenDesk Copilot to automate WISMO queries, enabling API integrations with parcel tracking platforms such as Metapack.
    • Build AI-enabled workflows to map user intents to actions and present API responses to end-users via multiple channels (email, chat, WhatsApp).
    • Integrate the custom app with SAP/Hybris APIs for order management functionalities, using ZenDesk Integration Services (ZIS).
    • Optimize app performance for Customer Service (CS) agents.
    • Integrate ZenDesk with SAP/Hybris to enable seamless order status retrieval, order modifications, and tracking.
  • Testing & Deployment
    • Conduct UAT (User Acceptance Testing) and resolve issues identified during the testing phase.
  • Collaboration
    • Work closely with internal IT teams, CS stakeholders, and API providers to enable secure, reliable API connections.
    • Gather feedback and refine the UI/UX for maximum efficiency and usability.
    • Hands-on experience customizing ZenDesk workflows, building apps, and managing ZenDesk developer tools.
    • Proficient in designing secure, RESTful API calls and mapping responses to front-end applications.
  • Order Management Systems
    • Strong understanding of ERP systems like SAP/Hybris and order lifecycle processes (cancellations, refunds, replacements).
    • Familiarity with order shipping tools.
  • Technical Skills
    • Solid experience in programming languages/frameworks relevant to ZenDesk (e.g., JavaScript, Node.js).
    • UI/UX design skills for creating intuitive agent-facing interfaces.
  • AI Automation
    • Experience implementing AI-driven solutions for customer service workflows.
    • Understanding of intent mapping, chatbot configurations, and AI API calls.
  • Project Management
    • Ability to work in phased delivery timelines and meet project milestones.

The successful candidate will have strong technical skills, excellent problem-solving abilities, and a collaborative approach. The role offers a competitive salary of £420 per day, making it an attractive opportunity for experienced professionals.



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