AI Integration Specialist
3 days ago
Tempting Ventures is seeking an experienced AI Integration Specialist to implement automation capabilities within the customer services department of a leading UK retailer.
Key Responsibilities:- ZenDesk AI Agent Development
- Implement ZenDesk Copilot to automate WISMO queries, enabling API integrations with parcel tracking platforms such as Metapack.
- Build AI-enabled workflows to map user intents to actions and present API responses to end-users via multiple channels (email, chat, WhatsApp).
- Integrate the custom app with SAP/Hybris APIs for order management functionalities, using ZenDesk Integration Services (ZIS).
- Optimize app performance for Customer Service (CS) agents.
- Integrate ZenDesk with SAP/Hybris to enable seamless order status retrieval, order modifications, and tracking.
- Testing & Deployment
- Conduct UAT (User Acceptance Testing) and resolve issues identified during the testing phase.
- Collaboration
- Work closely with internal IT teams, CS stakeholders, and API providers to enable secure, reliable API connections.
- Gather feedback and refine the UI/UX for maximum efficiency and usability.
- Hands-on experience customizing ZenDesk workflows, building apps, and managing ZenDesk developer tools.
- Proficient in designing secure, RESTful API calls and mapping responses to front-end applications.
- Order Management Systems
- Strong understanding of ERP systems like SAP/Hybris and order lifecycle processes (cancellations, refunds, replacements).
- Familiarity with order shipping tools.
- Technical Skills
- Solid experience in programming languages/frameworks relevant to ZenDesk (e.g., JavaScript, Node.js).
- UI/UX design skills for creating intuitive agent-facing interfaces.
- AI Automation
- Experience implementing AI-driven solutions for customer service workflows.
- Understanding of intent mapping, chatbot configurations, and AI API calls.
- Project Management
- Ability to work in phased delivery timelines and meet project milestones.
The successful candidate will have strong technical skills, excellent problem-solving abilities, and a collaborative approach. The role offers a competitive salary of £420 per day, making it an attractive opportunity for experienced professionals.
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