Customer Supply Chain Liaison

2 days ago

Slough, Slough, United Kingdom Michael Page Procurement & Supply Chain Full time

You will be responsible for managing customer orders and supporting effective supply chain management. Communication with internal and external stakeholders is key to building relationships with customers and contributing to the delivery of supply chain projects: investigating and resolving queries, maintaining customer master data and sales conditions to ensure high levels of customer service are met.

Key Responsibilities:

  • Order management of a portfolio of accounts from receipt to invoicing/dispatch.
  • Management of sales conditions in SAP based on input from sales: standard pricing and discounts for these customers.
  • Verification of each order is correct from a pricing perspective before processing & checking correct stock has been ordered and is available.
  • Providing customer service to both external customers and internal departments.
  • Maintaining relationships with sales teams to ensure orders are correct first time.
  • Investigating all enquiries received, including stock availability, delivery updates/problems, product information and pricing.
  • Contribution to Supply Chain Team KPI's, process improvements and cost saving projects (order efficiencies).

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