Service Management Director
4 weeks ago
Job Purpose
Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. As the Head of Service Management, you will play a critical role in overseeing the delivery of high-quality services to our clients.
As a key member of our team, you will be responsible for developing and implementing service management strategies that meet the evolving needs of our clients. This includes leading a high-performing service management team, ensuring the effective delivery of services, and continuously improving our service management processes.
Responsibilities
- Develop and implement the overall service management strategy
- Lead, mentor, and develop a high-performing service management team
- Ensure the effective delivery of services to meet client and stakeholder needs
- Monitor and manage service levels, ensuring compliance with agreed standards and SLAs
- Oversee incident, problem, and change management processes
- Identify and implement innovative solutions to improve service delivery
- Set and monitor performance objectives for the service management team
- Implement metrics and KPIs to measure service performance
Requirements
- Extensive experience in service management, preferably in a leadership role
- Strong knowledge of ITIL or other service management frameworks
- Proven track record in developing and implementing service management strategies
- ITIL certification or equivalent
Behaviours:
- Ambitious - Drive, Planning & Execution
- Adventurous - Flexibility, Resilience & Savvy thinking
- Community - Collaboration & Communication
#INDPRO
#LI-NOTTINGHAM
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