Service Management Director

4 weeks ago


Nottingham, Nottingham, United Kingdom Ideagen Full time

Job Purpose

Ideagen is a leading provider of software solutions that help organizations ensure the safety and quality of their products and services. As the Head of Service Management, you will play a critical role in overseeing the delivery of high-quality services to our clients.

As a key member of our team, you will be responsible for developing and implementing service management strategies that meet the evolving needs of our clients. This includes leading a high-performing service management team, ensuring the effective delivery of services, and continuously improving our service management processes.

Responsibilities

  • Develop and implement the overall service management strategy
  • Lead, mentor, and develop a high-performing service management team
  • Ensure the effective delivery of services to meet client and stakeholder needs
  • Monitor and manage service levels, ensuring compliance with agreed standards and SLAs
  • Oversee incident, problem, and change management processes
  • Identify and implement innovative solutions to improve service delivery
  • Set and monitor performance objectives for the service management team
  • Implement metrics and KPIs to measure service performance

Requirements

  • Extensive experience in service management, preferably in a leadership role
  • Strong knowledge of ITIL or other service management frameworks
  • Proven track record in developing and implementing service management strategies
  • ITIL certification or equivalent

Behaviours:

  • Ambitious - Drive, Planning & Execution
  • Adventurous - Flexibility, Resilience & Savvy thinking
  • Community - Collaboration & Communication

#INDPRO

#LI-NOTTINGHAM



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