Digital Asset Team Leader

3 weeks ago

Dewsbury, Kirklees, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
Job Title: Digital Asset Team Leader

Job Summary:

The Digital Asset Team Leader will oversee the Digital Asset Management team, ensuring the effective delivery and usage of assets throughout their lifecycle. This role will serve as the conduit for requirements and reporting, providing a high level of customer service to Digital Services and the wider Trust.

Key Responsibilities:
  • Supervise the Digital Asset Team, coordinating and managing staff absence, 1-1s, appraisals, and mandatory training compliance.
  • Assist with the management of the asset lifecycle from requirements definition to procurement, operation, and disposal, in line with current Waste Electrical and Electronic Equipment Regulations and Information Governance.
  • Ensure all IT assets are tracked, clearly identifiable by location and user, and all audit requirements are supported, ensuring Digital Services teams comply with asset management requirements.
  • Administer, monitor, and maintain the configuration management database, ensuring accuracy of the asset inventory.
  • Monitor asset performance throughout their lifecycle and make recommendations for adjustments.
  • Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust.
  • Assist with the management of software assets, ensuring compliance of licenses and policy requirements.
  • Support the incident, problem, and release management processes.
  • Plan and organize the day-to-day work of the Digital Asset team, adjusting as necessary to variance of workload.
  • Provide advice and guidance to the Digital Asset Management team to ensure a high standard of customer service and support is maintained.
  • Support the development and maintenance of the Service Catalogue.
  • Follow change management procedures and advise on any issues appropriately.
  • Support the production of IT Service Management information and Key Performance Indicators.
  • Monitor the ordering of equipment on the Trust's financial system.
  • Liaise with suppliers in line with the Trust's IT Asset Management Policy.
  • Receive complex and detailed information, ensuring the information is interpreted and disseminated within the own team.
  • Provide advice and guidance to all Trust Staff on IT and technical equipment, explaining more complicated and complex information in a way that staff will understand.
  • Work closely with the Digital Assets Manager to provide an effective and efficient digital service.
  • Participate in the recruitment and selection of new staff within the Digital Asset Management team.
  • Contribute to the onboarding of new staff through the provision of mentoring, guidance, and training as necessary.
  • Manage, monitor, and evaluate team and individual performance, through the analysis of data and creation of reports, to ensure efficient service delivery to customers, monitoring of priorities, performance, and service level targets, allocating work as necessary.
  • To act as an escalation point and assist in the resolution of technical and operational issues.
  • Report to the Digital Assets Manager with regards to workload, work assignment, and associated issues. Working on own initiative, to agreed objectives, prioritizing own workload, and responding to ad hoc requests as necessary.
  • Ensure effective and efficient customer service, ensuring any matters escalated are dealt with promptly and professionally.
  • To contribute to the delivery and deployment of the wide range of equipment used by the Trust, including but not limited to desktops, laptops, desk phones, Android and iOS devices, mobile phones, iPads, etc., and associated software and peripherals throughout the Trust.
  • Provide advice and guidance on device replacement and cost as necessary.
  • Implement policies and procedures in own area, development of Standard Operating Procedures, work plans, and training plans as required, proposing policy or service changes beyond the immediate team.
  • Contribute to the IT Asset Management policies and processes, IT Asset Management, and Mobile Phone policies.
  • Work in conjunction with other Digital services teams in the successful delivery of projects, managing IT systems and hardware deployment, testing, or upgrading as required.
  • Write and maintain IT documentation, ensuring records in the ITSM tool are up to date.
  • Responsible for the correct and safe use of expensive and specialist IT equipment within the Digital Asset team.
  • Provide assistance to, and work closely with, all teams within Digital Services.
  • Participate in projects, testing of new systems, evaluating, and reporting on new IT hardware and software, attending appropriate project team meetings as necessary, acting as specialist lead in own area.
  • Contribute and participate in team projects relating to continuous service improvement of the Digital Asset Management team and wider Digital Support Services teams.
  • Provide advice, guidance, and training to other team members, sharing and documenting own knowledge and experience.
  • Represent the team in departmental meetings, presenting information and data from own area of expertise.
  • Assist with the requirement to carry and move equipment across Trust sites.
  • Undertake driving of the departmental fleet vehicle in accordance with the Trust transport rules and conditions.
  • Undertake any other reasonable duties as required.

Person Specification:

Experience:

Essential:

  • Asset Management and Technical Support Experience.
  • Customer Service Experience.
  • Basic networking concepts (TCP/IP).
  • Management of incidents and problems to resolution.
  • Management of staff with disparate skills.
  • Experience of managing and motivating a team.

Desirable:

  • Health Service and/or public sector experience.
  • Experience of working with Mobile Device Management solutions.
  • Experience of working within the ITIL methodology.
  • Supplier management experience.

Knowledge:

Essential:

  • Proven knowledge of Microsoft Environments, Operating systems, and applications.
  • Proven knowledge of IOS and/or Android devices.
  • Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365.
  • Up to date knowledge of WEEE regulations.
  • A thorough understanding of confidentiality and data security.

Desirable:

  • Knowledge of NHS Applications / Systems.
  • Knowledge of Information Governance and Data Protection.

Qualifications:

Essential:

  • 5 GCSEs or equivalent including Mathematics and English.
  • Degree in relevant specialist subject or equivalent experience.
  • Current ITIL foundation certificate (or willing to work towards).

Desirable:

  • Relevant industry standard qualifications.
  • Certificate in management.

Skills and Abilities:

Essential:

  • Excellent customer service skills.
  • Competent in the use and support of Microsoft products.
  • Ability to work in an unpredictable work pattern where frequent concentration is required.
  • Ability to prioritize own workload as well as others and motivate teams through change.
  • Ability to work on own initiative, to prioritize and plan workloads of oneself and others.
  • Ability to negotiate and influence.
  • Attention to detail.
  • Effective team player.
  • Advanced keyboard skills.

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