Veterinary Clinic Reception Manager

2 months ago


Newbury, West Berkshire, United Kingdom CVS Group Plc Full time
Head Veterinary Receptionist

We are seeking a highly skilled and experienced Head Veterinary Receptionist to join our team at Falkland Veterinary Clinic.

About the Role

This is a full-time position (40 hours per week) working a mix of shifts and 1:5 weekends with time off in lieu. As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals.

Key Responsibilities
  • Manage the reception team, staff/holiday rotas, and recruitment
  • Provide a warm and welcoming experience to our clients arriving at the clinic
  • Answer phones, respond to emails, book appointments, register new clients, complete insurance forms, dispense medications, and take payments
  • Lead by example, demonstrating excellent communication and organisational skills, as well as strong leadership skills
Requirements

We are looking for someone with:

  • Excellent communication and organisational skills
  • Strong leadership skills, with experience managing teams
  • Previous receptionist or customer-facing experience
  • Previous veterinary industry experience, although not essential
What We Offer

We offer a competitive salary of up to £26,000 (pro rata), as well as access to our Client Care Hub and training opportunities.

We are committed to providing a supportive and inclusive work environment, and we are proud to be an equal opportunities employer.



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