Lake District Customer Service
6 days ago
We're seeking a highly motivated and enthusiastic individual to join our team as a Lake District Customer Service representative. As a key part of our team, you will be responsible for delivering exceptional customer service to our guests, whilst also supporting the day-to-day operations of our hostel.
**Your Role:**
* Provide excellent customer service to our guests, responding to their queries and resolving any issues promptly.
* Offer expert knowledge of the hostel and local area to ensure our guests have a memorable experience.
* Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
* Maintain high standards of cleanliness and comfort in our facilities.
**Requirements:**
* Previous experience in customer-facing roles
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Flexibility to work varied shifts, including evenings and weekends
* Familiarity with basic computer systems and software
**Why Choose YHA?**
We offer a supportive and inclusive work environment, with opportunities for professional growth and development. Our team is dedicated to delivering exceptional customer service and creating unforgettable experiences for our guests.
£11.44-£12.21 per hour
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