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Account Manager

2 months ago

Lincoln, Lincolnshire, United Kingdom Aveda Full time
Aveda - Account Manager - LincolnJob Summary: We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The ideal candidate will have proven leadership, coaching and business management skills gained in a fast-paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.

The successful candidate will have a flair for business planning and a passion for coaching others to reach their full potential. This role will provide you with the all-round skills needed to progress further within the Beauty Industry.

We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Key Responsibilities:
  • Lead and develop a high-performing team to achieve sales and customer service targets
  • Create and execute an agile business plan to recruit and retain customers
  • Develop and implement effective customer relationship management strategies
  • Manage in-store events and activities to drive sales and customer engagement
  • Ensure excellent customer service and a positive store experience
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Provide coaching and development opportunities for team members
  • Collaborate with other departments to achieve business objectives

Requirements:
  • Proven retail management/assistant retail management experience preferably within cosmetics
  • Ability to provide inspirational, authentic, and personalized customer service
  • Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft Office

About Us: Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.