IT and Software Management Position

4 weeks ago

Clevedon, North Somerset, United Kingdom Hydro International Ltd Full time
Job Title: IT and Software Manager

Location: Clevedon, Somerset

Type of Employment: Full Time, Permanent position

Hydro International Ltd, a leading global provider of advanced products and services, is seeking an experienced IT and Software Manager to join our team. As a pioneer in the water management industry, we leverage our expertise and innovative solutions to help customers improve their water management processes, increase operational performance, and reduce environmental impact.

The successful candidate will be a hands-on, working leader with strong business acumen, outstanding problem-solving skills, and a deep understanding of one or more business process areas. They will assist application analysts with prioritizing work and provide process or technical guidance as needed for activities related to Hydro International. Leveraging business process knowledge and technology expertise, the IT and Software Manager will manage software vendor relationships, perform application testing, and troubleshoot user-reported issues.

This role partners closely with business stakeholders and collaborates with other Information Technology teams to define and lead projects related to strategic applications, acquisition integration, and enhanced solution delivery. As a working leader, the IT and Software Manager will also provide hands-on delivery of system configuration, setup, security, and improvements for Hydro International's application environments.

Key Responsibilities:

  1. Provide people leadership/management to a team of application analysts under the supervision of the Manager, Enterprise Applications.
  2. Perform performance reviews and hold regular feedback conversations with direct reports.
  3. Prioritize the creation, storage, and organization of a system and team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to Application Support.
  4. Partner with key business stakeholders on behalf of the Enterprise Applications team to deliver high quality strategic solutions that enable enterprise process efficiency, visibility, insights, and structure.
  5. Ensure the team appropriately executes project tollgate processes for all assigned initiatives.
  6. Work closely with Data Architects, Technical Developers, and Integration Engineers to ensure integrations between key enterprise applications are designed, developed, and supported appropriately.

Requirements:

Drivers Licence Required
Passport Required

Competence & Qualifications:

  • Considerable experience in the oversight, development, and management of an IT function.
  • Proven project management skills with the ability to supervise and manage employees.
  • Extensive knowledge of the operation and deployment of IT solutions to integrate and streamline business systems and processes.
  • Experience in scoping, technical set-up, development, and implementation of integrated IT solutions, particularly on Microsoft CRM & ERP application platforms.
  • Relevant degree typically required, with a recognised IT project management qualification.

Skills & Attributes:

  • Proven ability in preparing IT strategies and plans.

Skills & Attributes:

  • Proven ability in providing technical guidance and leadership.

Key Duties:

Team Leadership:

  1. Provide technical guidance and leadership to a team of application analysts.
  2. Perform performance reviews and hold regular feedback conversations with direct reports.
  3. Prioritize the creation, storage, and organization of a system and team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to Application Support.
  4. Partner with key business stakeholders on behalf of the Enterprise Applications team to deliver high quality strategic solutions that enable enterprise process efficiency, visibility, insights, and structure.
  5. Ensure the team appropriately executes project tollgate processes for all assigned initiatives.
  6. Work closely with Data Architects, Technical Developers, and Integration Engineers to ensure integrations between key enterprise applications are designed, developed, and supported appropriately.

Applications Analyst:

  1. Support one or more core business process areas - such as Hire to Retire, Post to Close, Order to Cash, Plan to Produce, Procure to Pay or Lead to Quote - ensuring emphasis on expertise, accountability, and cross functional collaboration.
  2. Demonstrate expertise with documenting both technical and business process flow diagrams using common toolsets such as Microsoft Visio or Lucid Chart.
  3. Drive the functional design, technical design and implementation of solutions for an assigned portfolio of enterprise applications used in a specific process area.
  4. Ensure data integrity and accuracy in enterprise applications, implementing any necessary operational or compliance controls.
  5. Support and/or drive dashboarding in coordination with our Data & Analytics team to enable timely, action-oriented reporting.
  6. Provide system or process solutioning, guidance and final sign-off for specific enhancements or projects assigned.
  7. Develop and facilitate a framework for training users on existing and new applications.

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