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Retail Store Operations Manager
2 months ago
Cincinnati Goodwill is a leading provider of rehabilitation services in the State of Ohio. Our retail store network generates sales revenue to support individuals with disabilities and homeless local veterans.
The Retail Team Leader will assist management in the operation of the Goodwill retail store. This includes:
Key Responsibilities- Assisting the Store Manager with the overall operation of the retail store.
- Ensuring compliance with all company policies, including reporting theft or misuse of company property.
- Resolving customer complaints in a fair and impartial manner.
- Providing coaching, correctional direction, supervising, and training retail associates on job-related responsibilities.
- Monitoring sales transactions and ensuring proper sales procedures are followed.
- Handling escalated or complex sales or customer-related issues.
- Inspecting and validating accurate pricing and quality of production.
- This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
- Working a flexible schedule in support of the store opening, production, and closing operations.
- Effective communication with customers and associates in English.
- Lifting and carrying 35 pounds with or without a reasonable accommodation.
- Close vision requirements due to computer work.
