Retail Operations Manager

4 days ago


Peterborough, Peterborough, United Kingdom Euro Car Parts Limited Full time
About the Role

Estimated salary: £35,000 - £45,000 per annum.

Job Description
  • We are seeking an experienced Retail Operations Manager to lead our team and ensure the smooth running of our branch. The ideal candidate will have great communication skills, a customer-first attitude, and experience in retail operations.

The successful candidate will be responsible for supervising the day-to-day activities of the branch, motivating the team to drive performance, and ensuring all activities are completed on time and in a professional manner.

Key Responsibilities
  1. Holding regular colleague reviews to strengthen colleague engagement and support development, educating, reviewing, and briefing on the importance of a safety-first culture.
  2. Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
  3. Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
  4. Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
  5. Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
Benefits
  • Pension scheme
  • 22 days annual leave
  • Genuine career progression opportunities
  • Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support.


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