Retail Operations Manager
4 days ago
Estimated salary: £35,000 - £45,000 per annum.
Job Description- We are seeking an experienced Retail Operations Manager to lead our team and ensure the smooth running of our branch. The ideal candidate will have great communication skills, a customer-first attitude, and experience in retail operations.
The successful candidate will be responsible for supervising the day-to-day activities of the branch, motivating the team to drive performance, and ensuring all activities are completed on time and in a professional manner.
Key Responsibilities- Holding regular colleague reviews to strengthen colleague engagement and support development, educating, reviewing, and briefing on the importance of a safety-first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Leading a retail team with a customer-first attitude, prompting a customer-focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Pension scheme
- 22 days annual leave
- Genuine career progression opportunities
- Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support.
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