Maintenance Operations Supervisor

4 weeks ago

Liverpool, Liverpool, United Kingdom MJ Quinn Full time
About the Role

We are seeking a highly skilled Maintenance Operations Supervisor to join our team at MJ Quinn. As a key member of our operations team, you will be responsible for overseeing a team of engineers and ensuring they are trained and guided to deliver exceptional service to our customers.

Key Responsibilities
  • Undertake structured reviews of skills and performance across all technicians' disciplines.
  • Continual review and audit of technicians' working practices, ethics, customer skills, and communication.
  • Prepare individual training plans based on development needs.
  • Regular site-based audits within a defined region.
  • PPE, plant, equipment, vehicle, and stock checks.
  • Audits of company and customer-specific documentation.
  • Maintaining and enhancing communication across multiple office locations.
  • General regional office-based assistance where required.
  • General estimating assistance where required.
  • Technical support with customer/site escalations.
  • Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).
  • Research, review, and propose any other training that could add value to the team.
  • Review of technician's performance and focus areas.
  • IT support/training relating to tablet PC applications, mobile solutions, and customer interfaces.
  • To plan and control all overtime, call-out rota, and annual leave cover for engineers ensuring 24/7 cover is provided, ensuring adequate cover is always in place.
Requirements
  • Experience in training, supporting, and mentoring technicians.
  • Ideally have worked and managed engineers within a Facilities Management background.
  • Minimum of 5 years' experience managing engineers.
  • Ideally you would have served in at least one or two trades including Gas, Electrical, or Air conditioning.
  • Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.
  • Ability to work without supervision and always use initiative.
  • Excellent communication skills.
  • A Full UK Driving licence with no more than 6 penalty points and no bans within the last 12 months.
Benefits
  • Free Parking.
  • 33 days holiday.
  • Employee Bonus Scheme.
  • Healthcare Cashback Plan.
  • Employee Assistance Programme.
  • Cycle to Work Scheme.
  • Company Contribution Pension Scheme.
  • Parental Leave and Pay.
  • Employee Reward and Recognition.
  • Learning and Development Opportunities.
  • Gym & Retail Discounts.

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    {"title": "Maintenance Operations Supervisor", "subtitle": "Join Our Team", "content": "At MJ Quinn, we are seeking a highly skilled Maintenance Operations Supervisor to oversee our team of engineers and ensure they are trained and guided to deliver exceptional service to our customers.The successful candidate will have a strong background in facilities...

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