Pet Care Specialist

1 month ago


Handforth, Cheshire East, United Kingdom Vets for Pets Full time

Pet Care Specialist

We are seeking a dedicated and passionate Pet Care Specialist to join our team at Vets for Pets. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our customers have a great experience that sets us apart and drives customer loyalty for our great brands.

As a Pet Care Specialist, you will be at the heart of our pet care centres, ensuring our customers receive the highest standard of pet care and brilliant operational standards. You will build strong relationships with our customers and colleagues, and be responsible for exceeding our customer's expectations daily.

We are looking for someone who is passionate about delivering great service, flexible, and able to work a variety of shifts across 7 days a week. Ideally, you will have experience of working within a customer-facing environment and be comfortable working in a target-driven environment. You will also be ready to take on 6 months of industry-leading training covering all the key aspects of the role, handling, and caring for Pets, Customer Service and Health and Safety.

Our culture is friendly and inclusive, and we welcome everyone. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.

Your Benefits
We reward and recognise our store colleagues in ways that matter to them. Our benefits reflect our support of your mental, emotional, and financial wellbeing, both now and in the future. Here are some of our benefits which may be available to you:

A discretionary annual bonus scheme available to all hourly paid store colleagues.
Paid Holidays: all colleagues will receive at least 28* days paid annual leave, which will rise to 33* days after 2 years.
Gifts to and events to celebrate service anniversaries between 5 - 30 years.
Extra days off for times that matter, including your birthday.
20% Colleague discount for all Pets at Home Group brands within our Pets at Home stores, Pets Grooming, Vets for Pets and online. 30% discount on own brand products.
Access to a benefits platform with lots of discounts on other retailers.
A free and confidential Employee Assistance Programme (EAP).
Life Assurance for all colleagues.


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