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Carers Resilience Manager
2 months ago
Location: Telford & Wrekin CVS, Telford Centre
About the Carers Service (Carers Centre)
The Carers Centre supports carers from the age of 5 years. The All Age Carers Service fundamentally provides advice, information and support to unpaid family carers in Telford and Wrekin. We help to identify and register family carers of all ages. Each team member ensures the unpaid family carer receives support and solutions at various points along their Carers Journey. This involves working effectively with a range of services across Telford and Wrekin. Our Carers Centre Team works together with the family carer to listen and provide an initial 'Wellbeing Checkpoint' which identifies areas of the carer's life to provide stability and avoid deterioration of the family unit. A 'strength-based asset approach' is used to establish support already available to the carer through their own networks as much as possible. There are more complex cases which require the team to facilitate a person-centered approach with the Carer at the heart of the provision of robust 'wraparound' connections to include a range of appropriate professional services to maintain family carers and those they are caring for in the community. We provide a tailored approach to an 'all age' range of individuals, group support and advice, which has developed community outreach work. The team provides one-to-one support, family support including a multi-agency approach, support groups and respite activities in order for family carers to live well and feel supported. We are committed to providing the best possible support for Unpaid Family Carers across Telford and Wrekin, TWCVS relish welcoming our new Senior Manager who will be adaptable and keen to progress improvements within the service whilst maintaining the core delivery. Further information on our service can be found at ;
- To support the service to identify unmet need, set priorities and contribute to the local carers strategy.
- Ensure the service supports carers in a person-centred way to remain safe within the community.
- To support and supervise the staff team and oversee the supervision of volunteers.
- Recruitment, Induction, Supervision and Annual Appraisal of staff members in line with CVS procedures. Staff and volunteers must have appropriate training.
- Information and Reporting Requirements
- To maintain records which provide statistical information for monitoring and evaluating the service.
- Overseeing the service with a critical eye to develop and progress delivery to meet the needs of Carers- Adult and Children.
- To provide regular team reports on the work of the service for CVS Senior Management team and external funders.
- Participate in budget setting, financial control and management in line with CVS financial requirements.
- To network with local, regional and national agencies to develop collaborative working practice and links.
- Responsibility for the maintenance of the Carers Centre Service website, Facebook and Social Media platforms of communication.
Hours of Work: Normal office hours are Monday to Friday 9.Out of Hours work and a flexible working pattern will be necessary. Time off in lieu can be arranged (overtime is not paid). The post holder will be required to complete a questionnaire to assess any health and safety workplace needs through the Local Authority's Occupational Health Service.
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