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Operations Coordinator

2 months ago

Woking, Surrey, United Kingdom Acosta Full time

Acosta is seeking a highly motivated and organized Operations Coordinator to join our dynamic team

In this role, you will play a crucial part in ensuring the smooth running of our client accounts. Your responsibilities will encompass a wide range of administrative tasks, technical support, fleet management, and client communication.

Key Responsibilities:
  • Administration & Data Management
    • Download and manage retailer sales data daily.
    • Maintain accurate master data records.
    • Forward inquiries to the appropriate personnel.
    • Update team attendance logs.
    • Provide reception desk coverage as needed.
  • Technical Support
    • Load scripts according to client objectives.
    • Assist with software troubleshooting and resolution.
    • Validate updates to the Field Execution Tool.
  • Fleet Management
    • Handle fleet-related inquiries promptly and efficiently.
    • Maintain an up-to-date list of drivers and vehicles.
    • Support the process of arranging hire cars when necessary.
  • Call File Management
    • Ensure the accuracy and completeness of call files.
    • Provide support for call file updates and modifications.
  • Reporting & Analysis
    • Generate basic reports to track key performance indicators.
    • Export data as required for analysis and decision-making.
  • Client Communication & Support
    • Respond to client inquiries in a timely and professional manner.
    • Manage operational needs and requests from clients effectively.
  • Account Briefing Process Support
    • Contribute to the preparation of comprehensive account briefs.
    • Compile visual aids and documentation to support client presentations.
  • Strategic Direction & Improvement
    • Actively participate in shaping the strategic direction of assigned accounts.
    • Identify opportunities for process improvement and efficiency gains.

This role offers a fantastic opportunity to gain valuable experience in a fast-paced environment. If you are a highly organized individual with strong communication and problem-solving skills, we encourage you to apply