Rotating Equipment Service Manager

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Sulzer Ltd Full time
Job Overview
Sulzer Ltd is a leading engineering company with a proud heritage of innovation. We are looking for a Customer Support Manager to lead our Contract team and strengthen customer partnerships. This role involves building lasting relationships, ensuring seamless service delivery, and identifying new opportunities for account development.Key Responsibilities
As a key member of our team, you will:
  1. Lead and support Contract and Technical teams to exceed customer expectations and meet deadlines.
  2. Manage customer contracts, ensuring compliance while proposing technical and commercial improvements to optimize service offerings.
  3. Drive monthly targets in order intake, sales, gross profit (GP), and service delivery, ensuring success across key metrics.
Requirements
To succeed in this role, you will need:Excellent communication and relationship-building skills to engage clients and internal teams.A commercial mindset, with the ability to spot growth opportunities and improve service offerings.Proven leadership in a customer-focused role, providing strategic direction to both Technical and Commercial teams.What We Offer
We offer a competitive basic salary of £55,000 per annum, along with 33 days of annual leave, defined pension contribution, and access to various employee benefits, including confidential support and guidance through our Employee Assistance Programs, local gym membership, and continued learning and development opportunities through Sulzer Learning Pathways.

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